2025 January-Current (Part-Time)
Instructor, AI in Hospitality Workshop, Swiss Alpine Center – City Unity College
Athens, Greece

About this position
It’s not every day the School you graduated from asks you to come back and teach.
This is a 20-hour class for both second and third-year students. Still a work in progress so more on that later.

2024 March-2025 June
PMS Migration Specialist, Webhotelier | PrimalRES
Athens, Greece

About this position
Following the acquisition of Guestsmart.io by Webhotelier | Primalres and the decision to sunset the Hotelist platform, our team is tasked with transitioning all Hotelist accounts to Hotelizer and Loggia.

2022 November-2024 March
Product Success Manager, Guestsmart.io
Athens, Greece

• Created sales processes
• Hired and trained new team members
• Identified opportunities
• Advised on the creation of new products
• Suggested new features
• Revamped the onboarding process for new accounts
• Conducted sales meetings and product demonstrations
• Consulted on sales strategies
  About this position
  Long story short, I was asked to help a PMS I helped co-develop (founder’s words, not mine) grow.
  We put together a great team that increased ARR by 144% in one year. Then the company was sold.

2021 November-2022 November
Associate Market Manager, Expedia Group
Athens, Greece

• Performed Supplier Relations Activities
• Maintained relationships with partner Hotels
• Consulted hotels on the best utilization of EG tools and resources
• Participated in internal Market Review meetings and analyze travel trends
  About this position
  I always wanted to work for an OTA and thanks to a maternity leave coverage position I was able to do just that. I could write an entire book on how 12 months changed my perspective on many things but I will just stick to the fact that it increased my interest in Hospitality & Travel tech

2021 February – October
Head of Reservations, UpGreat Hospitality
Athens, Greece

• Daily reservations & Revenue management
• Consulting (both remotely and locally) on property openings/reopenings
• Project management
• Onboarding of new properties
  About this position
  My involvement in the launch of Lux&Easy is what made my time at UpGreat so exciting.
  From pricing strategy to consulting on the purchase of IoT solutions, it was the first time I got to contribute to the creation of a successful and innovative Hospitality Brand. The only reason I left the role was the fact that I was offered a position at
  Expedia.

2020 February – September
Reservations & Sales Executive, Dealbnb
Athens, Greece

• Handling of OTA reservations for the 100+ apartments the company manages in Athens
• Negotiation of special offers for extended stays / Groups etc
• Day-to-day coordination of the housekeeping and Guest relations Teams
• Negotiation of lease agreements for long periods
  About this position
  This has been a very unique experience. Not just because I had never been involved with vacation rentals that quite often doubled as mid-term residences but also because with swift and decisive moves (and a bit of luck) we were able to keep the impact of COVID-19 to a bare minimum compared to more “traditional” hospitality companies.

2019 May – November
Reservations & Sales Agent, Mykonos Pearls
Athens, Greece

• Constant monitoring of the company’s villas in Mykonos.
• Handling of reservations, relocations & specialized in complaint handling.
• Worked side-by-side both with the Marketing and IT departments
  for the optimization of the Mykonos Pearls Website.
• Also Participated in the search for a new PMS that would better suit
  The ever-growing needs of the company. My recommendation was the one that was eventually Implemented.
  About this position
  I had been involved in multi-property management on my previous position but nearly 100 villas in Mykonos are an entirely different level.
  The product itself comes with all sorts of operational challenges, combined with a very demanding start-up environment the position
  required top-notch organizational and communication skills.
  
  

2016 March – 2019 April
Reservations & Operations Executive, Novelty Hospitality
Athens, Greece

• Daily monitoring and supervision of the full operation of the company’s Properties in Mykonos, Santorini & Paros.
• Led the reservation & sales team in the head office.
• Determined sales strategies (special offers, offline contracts) in order to maximize revenue.
• Undertook the opening of several properties and trained the perspective teams in the company’s procedures
• Participated in the recruitment of the teams for the above properties
• By implementing both new and known cloud technologies achieved a 100% hardware-agnostic back office solution that is still being implemented by the company
  About this position
  Being in a company on day zero is an opportunity not everyone gets.
  I had the privilege of being involved in every step of the company’s growth. The knowledge I obtained was more than I ever expected.
  I consider it a turning point in my career and will always be grateful
  for the experience.
  

2015 June – 2015 November
Front Office & Reservations Supervisor, Iria Mare Hotels
Nafplio, Greece

• Carried out the daily front office duties (Check in /out, Housekeeping supervision, Concierge , payments, etc)
• Handled all incoming reservation requests including groups and banquet requests in collaboration with the GM
• Monitored the hotel’s online inventory & Rates
• Led a team of four, reported directly to the GM
  About this position
  Iria Mare opened in the mid-90s but for various reasons never took off. I was hired by a management team to make a last attempt at saving the property but sadly the hotel was seized by the bank.

2012 January – 2015 June
Front Office & Reservations, Amfitriti Boutique Hotels
Nafplio, Greece

• Carried out the daily front office duties (Check in /out, Housekeeping supervision, Concierge , payments, etc)
• Monitored the online inventory & Rates for all three properties
• Undertook the social media & marketing campaigns
• Organized the back office.
  About this position
  Amfitriti consisted of three boutique hotels back then, all in the old town of Nafplio. My first move was to create a booking plan for all three properties using cloud-based spreadsheets since there was no need for a fully-fledged PMS. The location created some challenges that required solutions that at the time would be considered unorthodox. An example would be making a YouTube video on
  how to get to the property since “we can’t find you” was our number one complaint.

2011 January – 2012 February
Front Office & Reservations, Park Hotel Nafplio
Nafplio, Greece

• Carried out the daily front office duties (Check in /out, Housekeeping supervision, Concierge, payments etc)
• Organized and promoted basic banquet and conference packages
• Handled individual bookings and also negotiated rates & services for large groups
  About this position
  This was my first job after various family and personal reasons made me return to my hometown of Nafplio at the end of 2010.
  The change of pace was huge and it was quite difficult for me to adjust to “taking it easy”. I would constantly ask for more responsibilities and end up in constant conflict with the owner. The Job at Amfitriti came up and I worked both jobs during the holiday season in order not to burden my colleagues but also to avoid missing out on an opportunity (not many of those in small areas like Nafplio).

2010 March – October
Incoming Dept. Reservations Agent, Tui Hellas SA
Athens, Greece

• Performed all Data entry tasks for the Department
• Undertook the Handling of more Complicated Data entry cases
• Participated in various upper management meetings in order to determine new Data entry procedures and policies
• Frequently manned the Head Office’s emergency shift
  About this position
  If the above has made you consider me a good fit for a data-entry position please reconsider, it was never my favorite part of the job. In my previous position at Intercruises (which is a TUI company) I became quite capable at operating SAP, which the company used for operations and Finance. The shore excursions and turnarounds were quite harder to handle than a usual reservation so after Intercruises was forced to do some cost-cutting, I ended up at the Head office. That meant a 1hr 15 min commute twice a day for me, I did not last very long.

2009 June – 2010 March
Operations & Product Executive, Intercruises
Athens, Greece

• Participated in Various Cruise ship turnarounds as Pier Coordinator
• Supervised the Shore excursions for several cruise lines
• Compiled proposals including shore excursions for Greek ports
• Carried out both the data Entry and the invoicing for the majority of the company’s clients
  About this position
  After an almost four-year-long break from the Hospitality industry, I was presented with the opportunity to return and work in one of the most exciting and competitive segments of the industry. It was also my first time working under an international management team and one of my best working experiences, despite having even worked 20-hour days due to turnarounds.

2008 October – 2009 May
Gaming Dept. sales consultant (Syntagma store), Public
Athens, Greece

• Promoted New titles and consoles
• Suggested and organized events (Contests, Popular game launch events etc.)
• Assisted clients in choosing appropriate titles as presents
  About this position
  One would expect this to be quite a self-explanatory position.
  However, being a flagship store and having a very forward-thinking General Manager at the time, we employed what can best be described as Guerrilla Marketing tactics. I learned more from this job than I would ever expect.

2008 March – September
Quality Control Administrator, Yourholidays
Athens, Greece

• Reviewed bookings conducted by the sales team in search of errors and inconsistencies
• Reconfirmed or modified the expected commission amount for each booking
• Addressed discrepancies
  About this position
  This was my first attempt at a back-office position.
  It made me realize that I needed to work on my organizational skills as my performance in back-office duties at the time was sub-par.

2007 May – 2008 March
Customer Care Department shift supervisor Forthnet
Athens, Greece

• Replied to written customer requests and complaints
• Supervised the evening shift of the department
• Carried out new orders and renewals for ADSL internet connections
  About this position
  It was quite an interesting time to be employed by an ISP. Due to the explosion of ADSL2
  customers could for the first time reach speeds of 24Mbps.
  Combined with the fact that The connections were very affordable we kept quite busy.

2005 October – 2007 February
Retail Sales Consultant (internet & Tech) Germanos
Glyfada, Greece

• Consulted on sales of Tech products (Cameras, Laptops, gaming, etc)
• Promoted ADSL connections
• Trained colleagues from other branches in internet connection sales
  About this position
  After suffering a burnout I needed a serious break from the tourism industry so I got a job
  at my local Germanos store. I became a quick success in the company due to my “two questions only” approach in converting dial-up subscribers to ADSL and what was intended as a temporary job
  lasted 18 months

2005 April-October
Incoming Dept Reservations Agent, Meridian SA
Athens, Greece

• Managed the accounts of various Greek travel agencies
• Handled reservations and requests
• Compiled proposals
• Researched additional lodging to facilitate peak season requests
  About this position
  Probably the most intense job I have ever had. Meridian was what we would now call a Bedbank…but before the internet as we know it. Every little agency in Greece had the “Greece a la carte” price list,
  more than 300 pages of hotel rates for the entire country. All those agents called us, a 5-person team called “the Greek Department”.

2004 April – October
Front Office & Reservations, Porto Mykonos Hotel (Meridian SA Commitment)
Mykonos, Greece

• Carried out the daily front office duties (Check in /out, Housekeeping supervision, Concierge, payments, etc)
• Handled individual bookings and also negotiated rates & services for large groups
• Organized the back office.
• Frequently undertook the Night Shift
  About this position
  My second season in Mykonos and my first time “officially” working at the front desk of a hotel. I loved the interaction with the guests but I have to say that working night shifts in JMK is not for the faint of heart.

2003 April-October
Reservations & Operations Executive, Meridian SA
Mykonos, Greece

• Managed the 1000 beds that were leased by the company, from basic accommodation to 4* Hotels
• Handled reservations and requests
• Performed local sales / supported the local sales team
• Assisted in day-to-day operations
  About this position
  Meridian Mykonos was the definition of a Work-hard and party-harder environment.
  There are no words I can use to describe the respect I have for this team. I was a 20-year-old trainee, and yet no one ever looked down on me, asked me to run an errand, or had me make them coffee.
  I was there learning things I thought were years away.

2002 April-September
Traffic & Operations, Orbit Travel Services
Naxos, Greece

• Port / Airport Meet & Greet
• Updated guests on pick-up times
• Provided ferry tickets
• Managed the weekly arrival/departure operations for Scandinavian Tour Operator Apollo
  About this position
  Officially my first time working. It didn’t start very well. I was young, knew nothing, and thought I knew everything. My employers were going through some issues and there wasn’t a lot of focus on training the new kid, but there was plenty of criticism. With a lot of help from my colleagues and the Apollo team, I pulled through.