• Product & UI/UX Development: Collaborate closely with engineering teams to refine software architecture and optimize user interfaces based on real-world hospitality use cases.
• API Integration & Support: Provide direct technical guidance to B2B clients, streamlining complex API connections and troubleshooting discrepancies to maximize bedbank connectivity.
• Strategic Roadmapping: Translate intricate user feedback and market trends into actionable development roadmaps, ensuring continuous improvement and a competitive advantage.
• Documentation & Training: Oversee the complete ecosystem of technical documentation and training materials, empowering users and driving widespread software adoption.
  
  As the primary liaison between the development team and our B2B customers at Beds4Greece, I drive the adoption and evolution of our travel technology solutions. By bridging the gap between complex technical architecture and practical user needs, I ensure our platforms remain exceptionally robust, user-friendly, and highly competitive in the Greek hospitality market.

• Curriculum Design: Taught LLM fundamentals, AI ethics, and advanced prompt engineering using hospitality-specific personas.
• Sustainable Operations: Explored the use of smart hotel technologies for resource conservation and AI-driven revenue management.
• Guest Experience: Demonstrated how to deploy AI agents and chatbots to automate guest interactions and streamline daily tasks.
• Career Preparation: Guided upcoming graduates on navigating AI-driven recruitment and optimizing resumes for Applicant Tracking Systems (ATS)
  
  Invited by my alma mater, the Swiss Alpine Center, to return as a guest lecturer and bridge the gap between traditional hospitality management and emerging technologies. Designed and delivered a comprehensive 20-hour “AI in Hospitality” workshop to equip second- and third-year students with practical, future-ready skills.

Following the acquisition of Guestsmart.io by Webhotelier | Primalres and the decision to sunset the Hotelist platform, our team was tasked with transitioning all Hotelist accounts to Hotelizer and Loggia.Achieved a 94% conversion rate.

• Sales Strategy & Execution: Designed comprehensive sales processes, formulated targeted growth strategies, and led high-level client meetings and product demonstrations.
• Team Leadership & Scaling: Recruited, hired, and trained a new, high-performing sales and operations team from the ground up to support rapid company expansion.
• Product & Market Development: Acted as a key advisor on the product roadmap by identifying market opportunities, suggesting new features, and guiding the creation of new products.
• Client Onboarding & Success: Completely revamped the B2B onboarding process for new accounts, streamlining software implementation and improving the overall client experience.
  
  Recruited to drive the commercial growth and scaling of a Property Management System (PMS) I had previously helped co-develop. Built and led a high-performing team that successfully delivered a 144% increase in Annual Recurring Revenue (ARR) within a single year, directly contributing to the successful acquisition of the company.

• Partner Management: Cultivated and maintained strong, collaborative relationships with a dedicated portfolio of hotel partners.
• Strategic Consulting: Advised hotels on the optimal utilization of Expedia Group’s tools and resources to maximize their market performance.
• Market Intelligence: Analyzed regional travel trends and data to uncover actionable insights for partner growth.
• Internal Collaboration: Actively participated in market review meetings to align local supplier strategies with broader business goals.
  
  Secured a 12-month maternity cover role that fulfilled a long-term goal of working for a leading Online Travel Agency (OTA). This immersive experience profoundly shifted my industry perspective and served as the catalyst for my ongoing focus and expertise in Hospitality and Travel Technology.

• Revenue Strategy: Managed daily reservations and developed dynamic pricing models to maximize property profitability.
• Property Launches: Provided expert on-site and remote consulting to ensure the seamless opening and reopening of properties.
• Project Management: Directed the end-to-end operational onboarding process for new properties joining the portfolio.
• Technology Integration: Advised on the procurement and implementation of IoT solutions to establish a modern, tech-forward hospitality brand.
  
  Played a pivotal role in the launch and development of the innovative Lux&Easy hospitality brand during my tenure at UpGreat. Contributed heavily to the creation of a successful, modern concept,from defining pricing strategies to advising on IoT technology investments.

• Inventory Management: Handled OTA distribution and daily reservations for a 100+ apartment portfolio across Athens.
• Sales & Negotiation: Secured specialized pricing and negotiated contracts for extended stays and group bookings.
• Team Coordination: Directed daily operations and cross-departmental alignment for the housekeeping and guest relations teams.
• Leasing Strategy: Negotiated profitable long-term lease agreements to stabilize baseline occupancy and revenue.
  
  Navigated a unique hybrid model of vacation rentals and mid-term residences during a highly volatile period. Through swift, decisive strategic shifts, our team successfully mitigated the impact of COVID-19, maintaining operational stability and revenue far better than traditional hospitality models.

• Operations Management: Directed daily operations and maintained strict quality standards across a high-volume, demanding portfolio of luxury villas.
• Guest Relations: Handled complex reservations, coordinated seamless guest relocations, and specialized in high-level complaint resolution.
• Digital Optimization: Partnered closely with the Marketing and IT departments to enhance and optimize the Mykonos Pearls website.
• Technology Implementation: Spearheaded the search for a scalable Property Management System (PMS), successfully recommending the solution that was ultimately adopted.
  
  Navigating the operational complexities of nearly 100 luxury villas in Mykonos within a fast-paced start-up environment required top-tier organizational and communication skills. This role elevated my multi-property management experience, challenging me to deliver high-end service while driving key technological upgrades for the growing brand.

• Operations Leadership: Directed the daily operations and comprehensive supervision of a multi-destination portfolio across Mykonos, Santorini, and Paros.
• Revenue & Sales Strategy: Managed the head office reservations team, formulating targeted sales strategies and negotiating offline contracts to maximize overall revenue.
• Property Openings & Team Building: Spearheaded the launch of several new properties, actively participating in talent acquisition and training staff on core company procedures.
• Cloud Technology Integration: Engineered a 100% hardware-agnostic back-office solution by implementing advanced cloud technologies, creating a scalable infrastructure still in use today.
  
  Joining the company on day zero provided the rare privilege of being involved in every fundamental step of its growth. The wealth of knowledge and hands-on experience I gained far exceeded my expectations, serving as a definitive turning point in my career that I will always value.
  

• Front Office Operations: Managed daily front desk activities, encompassing check-in/out procedures, concierge services, payment processing, and housekeeping supervision.
• Reservation Management: Handled all incoming booking requests, collaborating directly with the General Manager to coordinate complex group and banquet reservations.
• Revenue & Distribution: Monitored and updated the hotel’s online inventory, tracking rates to maintain market competitiveness.
• Team Leadership: Directed a four-person front office team, reporting directly to the GM to align daily operations with broader property goals.
  
  Recruited by a new management team to lead a turnaround effort for Iria Mare, a property that had struggled to gain market traction since its opening in the mid-90s. Although the project ultimately concluded when the property was seized by the bank, the role provided a rigorous, hands-on experience in crisis management, operational restructuring, and leading a team through a challenging transition.

• Front Desk & Guest Services: Executed comprehensive daily front office duties, including check-in/out procedures, payment processing, concierge services, and housekeeping supervision.
• Revenue & Inventory Management: Monitored online distribution channels and managed dynamic pricing rates simultaneously across three distinct properties.
• Digital Marketing: Spearheaded the properties’ social media strategy and executed targeted marketing campaigns to increase brand visibility.
• Process Optimization: Overhauled back-office organization, establishing efficient administrative workflows for a multi-property setup.
  
  Managing a cluster of three boutique hotels in the historic old town of Nafplio presented unique logistical challenges. To streamline operations without the overhead of a traditional PMS, I engineered a centralized, cloud-based booking system. I also championed unconventional, creative solutions to enhance the guest experience,such as producing a targeted YouTube navigation guide that successfully eliminated persistent wayfinding complaints caused by the complex layout of the old town.

• Daily Operations: Managed full-cycle front office responsibilities, including check-in/out procedures, payment handling, concierge requests, and oversight of housekeeping staff.
• Event Sales & Promotion: Designed, organized, and actively promoted foundational banquet and conference packages to drive ancillary revenue.
• Reservations & Group Sales: Handled individual daily bookings while successfully negotiating competitive rates and customized service agreements for large group blocks.
  
  Returning to my hometown of Nafplio after several years away brought a significant shift in operational pace. Driven by a desire for greater responsibility and challenge, I expanded my scope beyond standard duties. When a new opportunity arose at Amfitriti, I chose to work both positions concurrently through the demanding holiday season, ensuring a smooth transition for my team while capitalizing on a rare professional opening in a smaller market.

• Complex Operations: Handled intricate booking scenarios, including large-scale shore excursions and turnaround operations, utilizing SAP software for operations and finance.
• Process Optimization: Collaborated with upper management to design and implement new, streamlined administrative procedures and operational policies.
• Crisis & Emergency Support: Frequently manned the Head Office’s emergency shift, providing critical operational support and rapid problem resolution.
• Systems Administration: Managed comprehensive data entry tasks, specifically taking ownership of the department’s most complicated administrative cases.
  
  Transitioning to the Head Office of Intercruises (a TUI company) during a period of corporate restructuring allowed me to deeply utilize SAP for intricate operational and financial tasks. Managing shore excursions and turnaround operations proved significantly more complex than standard reservations, heavily sharpening my systems management abilities. While I successfully optimized internal procedures and handled emergency operations, I ultimately transitioned out of the role to eliminate an unsustainable daily commute and to steer my career back toward the dynamic, strategic hospitality tech environments I thrive in,moving away from strictly data-driven administrative functions

• Pier Coordination: Orchestrated high-volume cruise ship turnarounds, managing on-the-ground logistics and passenger flow as Pier Coordinator.
• Excursion Management: Supervised and seamlessly executed dynamic shore excursion operations for multiple international cruise lines.
• Product Development: Designed and compiled competitive, attractive shore excursion proposals and itineraries across various Greek ports.
• Financial Administration: Managed comprehensive data entry, billing, and invoicing processes for the majority of the company’s client base.
  
  Returning to the hospitality industry after a four-year hiatus, this role immersed me in the fast-paced, highly competitive cruise segment. Working under an international management team proved to be an incredibly rewarding experience, teaching me how to thrive under extreme operational pressure—including successfully navigating intense 20-hour shifts during major vessel turnarounds.

• Sales & Promotions: Drove sales and product awareness for new software titles and console hardware within a high-traffic flagship retail environment.
• Event Management: Conceptualized, organized, and executed high-impact in-store events, including community gaming contests and major title launch parties.
• Customer Advisory: Provided personalized consultations to clients, offering tailored, demographic-appropriate recommendations for gifts and purchases.
• Guerrilla Marketing: Collaborated with leadership to execute unconventional, grassroots marketing tactics to boost store visibility, foot traffic, and local engagement.
  
  While ostensibly a straightforward retail role, operating within a flagship store under forward-thinking leadership transformed this position into an intensive masterclass in grassroots promotion. By employing unconventional guerrilla marketing tactics and fostering community engagement, I gained invaluable, hands-on experience in sales strategy and event execution that far exceeded typical expectations for the role.

• Quality Assurance: Audited and reviewed sales team bookings to systematically identify, troubleshoot, and resolve operational errors or data inconsistencies.
• Financial Accuracy: Calculated, reconfirmed, and adjusted expected commission amounts for individual bookings to ensure precise financial tracking and reporting.
• Discrepancy Resolution: Investigated and resolved complex operational and financial discrepancies, maintaining high standards of data integrity across the booking pipeline.
  
  Stepping into my first dedicated back-office role provided foundational insights into the administrative backbone of the industry. Navigating the meticulous demands of data auditing and commission tracking served as a vital learning curve, highlighting the critical importance of rigorous organization and driving a deliberate, lasting improvement in my administrative workflows and attention to detail..

• Customer Resolutions: Managed and effectively resolved complex written customer inquiries and complaints to maintain high user satisfaction.
• Shift Leadership: Directed evening operations, supervising the departmental team during high-volume support periods.
• Order Processing: Executed new service activations and managed subscription renewals for rapidly expanding ADSL internet connections.
• Volume Management: Sustained operational efficiency and high service standards during an explosive period of subscriber growth.
  
  Working for an Internet Service Provider during the rapid expansion of ADSL2 technology provided a dynamic, high-volume operational experience. As affordable 24Mbps speeds became widely available for the first time, our department navigated an explosive surge in new connections, requiring sharp organizational skills to manage intense workloads and maintain consistent service quality during a period of massive industry growth..

• Tech Hardware Sales: Consulted with customers to identify their specific needs, driving retail sales across consumer electronics, including laptops, cameras, and gaming systems.
• Broadband Promotions: Spearheaded the promotion and sale of ADSL internet subscriptions, successfully transitioning users away from legacy dial-up connections.
• Sales Strategy Innovation: Engineered a highly efficient “two questions only” sales technique that significantly accelerated ADSL conversion rates.
• Cross-Branch Training: Recognized for high performance and deployed to train sales staff across multiple branch locations on effective telecommunication sales tactics and product knowledge.
  
  Seeking a deliberate pivot from the tourism industry, I transitioned into tech retail at a local Germanos store. What began as a temporary reset evolved into a highly successful 18-month tenure, largely driven by my ability to simplify consumer technology. By pioneering a streamlined “two questions only” approach for ADSL conversions, I rapidly increased broadband adoption rates and established a successful sales framework that I later taught to colleagues across multiple branches.

• Account Management: Managed a high-volume portfolio of domestic travel agency accounts, driving B2B sales and maintaining strong partner relationships.
• Reservations & Operations: Processed complex booking requests and high-frequency reservations within an intensely fast-paced, high-pressure environment.
• Proposal Development: Compiled and delivered customized, competitive travel proposals tailored to the specific needs of regional agency partners.
• Inventory Sourcing: Researched, sourced, and secured alternative lodging options to successfully fulfill overflow requests and prevent lost revenue during peak season capacity crunches.
  
  Operating in what was essentially an early-stage Bedbank prior to the widespread digitization of the travel industry, this role served as a rigorous masterclass in high-volume hospitality operations. As part of a highly specialized five-person “Greek Department,” I managed relentless daily demand from travel agencies nationwide,all booking manually from a massive 300-page physical pricing directory,which required exceptional speed, accuracy, and operational endurance under pressure.

• Front Office Operations: Managed full-cycle front desk activities, including check-in/out procedures, payment processing, concierge services, and housekeeping supervision.
• Group & Direct Sales: Handled daily individual bookings while successfully negotiating rates and customized service agreements for large groups.
• Back-Office Administration: Structured and organized back-office workflows to streamline administrative processes and improve overall efficiency.
• Night Shift Management: Frequently directed night shift operations, maintaining property security and delivering high-level guest service during late hours.
  
  During my second season in Mykonos, I officially transitioned to the front desk, where I discovered a genuine passion for direct guest interaction. The fast-paced, high-energy environment of the island provided a rigorous operational training ground, particularly while navigating the intense and unpredictable demands of the night shift in a world-renowned destination.

• Inventory Management: Oversaw a massive, diverse allocation of 1,000 leased beds, managing accommodations ranging from basic lodgings to premium 4-star hotels.
• Reservations & Operations: Handled high-volume daily bookings and complex guest requests within the exceptionally demanding Mykonos market.
• Sales Execution: Actively drove local sales initiatives and provided critical, on-the-ground support to the regional sales team to maximize occupancy and revenue.
• Operational Support: Facilitated comprehensive day-to-day operations, ensuring smooth logistics and seamless service delivery across the property network.
  
  Starting this role as a 20-year-old trainee in the fast-paced, high-stakes environment of Mykonos provided an extraordinary foundation in hospitality operations. Welcomed by an incredibly supportive team that treated me as an equal, I bypassed typical entry-level tasks to immediately take on substantial responsibilities. This immersive experience accelerated my professional growth, allowing me to master complex industry skills and operational logistics far ahead of schedule.

• Turnaround Operations: Directed high-volume weekly arrival and departure workflows for Apollo, a major Scandinavian tour operator.
• Guest Reception: Coordinated comprehensive port and airport meet-and-greet services to ensure seamless transitions for international travelers.
• Travel Logistics: Managed critical ground transportation schedules, updated guest pick-up times, and facilitated the accurate distribution of ferry tickets.
• Partner Collaboration: Worked seamlessly with international representatives and local teams to maintain high service standards during peak travel periods.
  
  Stepping into my first official role in the hospitality industry provided a rigorous, hands-on introduction to fast-paced travel operations. Navigating a challenging environment with limited formal training, I quickly learned the vital importance of adaptability and teamwork, collaborating closely with experienced colleagues and the Apollo team to successfully execute complex weekly logistics and overcome early professional hurdles.